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Covid-19

As I have gotten mixed messages as to if my B&B is an essential business or not, I believe it my personal call to decide if I find it safe for my guests, my family and myself to remain open during the Corvid-19 war. Of course, it is impossible for me to stay afloat without any guests, as I have an absorbant overhead to maintain this inn, the place I have come to love and call my home for the last 5 years. My decision to close for the month of April was well thought out and I considered many factors. The bottom line came to the health and safety of all. So with that said, I have been diligent in persuing all avenues of funding to keep the inn alive and well. I have found this to be a much bigger task than expected. Now this has nothing to do with the forms or the processes you need to do to get to the finish line. Let me clue you in on the hurdles...If I, Jane Nobody, with some higher education can find out information on what a bank's responsibilities are to their customers, shouldn't the bank managers know? Just a question. When given information from the bank on a contact person or phone number, shouldn't it be the correct one? They work there! If there is a question on the information and they are not sure, isn't it better to check first and get back to the customer before handing out the incorrect info? Just a question. Call me crazy but over and over we hear how important customer service is and yet isn't it about getting it right and having a satified customer? Just a question. So I guess my point is this. These so called experts at their jobs, don't really know what end is up, granted I understand things are crazy, changing daily, everyone asking questions BUT... don't answer if you don't know! Please wait until you do. It would save everyone a lot of time and tremendous undo stress in a time when we certainly don't need it. Just saying

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